Legal Information

Company Information

What Roukit is

Roukit operates an on-demand delivery marketplace that connects customers with independent delivery captains. Roukit is a technology platform and intermediary; deliveries are carried out by independent captains, not by Roukit itself.

Regulatory Compliance

Roukit operates in compliance with applicable Egyptian business and consumer regulations, including:

• Egyptian Consumer Protection Law
• Applicable data protection and privacy regulations
• Payment and electronic transaction regulations via authorized providers
• Road-safety and local transport rules applicable to independent captains

Legal Documents

Consumer Rights

Under Egyptian Consumer Protection Law, customers have the right to:

• Receive accurate information about services and fares
• Fair and transparent pricing shown before they confirm
• Service delivered as described
• Complaint resolution through proper channels
• Refunds in line with our policies

Dispute Resolution

For any legal disputes or complaints:

1. Contact our customer service team directly
2. Seek mediation through the Egyptian Consumer Protection Agency
3. Pursue legal action through Egyptian courts if necessary

International Compliance

While based in Egypt, we also consider international standards when handling personal data, including GDPR principles for users in the EU.

Contact Legal Department